Terms Of Service
Infusion Hosting offers you a wise variety of affordable products and services on the following terms. By utilizing the Service in any way you are agreeing to comply with these terms, which we may update without notice and encourage you to examine here at any time. These terms incorporate and supersede any other terms associated with the files and applications which are available on Infusion Hosting. We reserve the right to modify and amend these terms at any time without notice. It is your responsibility to remain informed of current policies. If you have any questions or concerns regarding our TOS, please contact us via the given options available.
IF YOU DO NOT AGREE WITH THE FOLLOWING TERMS DO NOT PURCHASE OUR PRODUCTS
Your liability for content & conduct (Abuse Policy)
You are responsible for any content that you public or transmit on or through the service. You will not use the service to distribute, link to or request content that:
1. Is unlawful, harmful to minors, vulgar, harassing, abusive, defamatory, threatening, gratuitously violent, obscene, invasive of other's privacy or racially, ethnically or otherwise offensive.
2. Includes personally identifiable information about children.
3. Infringes someone else's intellectual property or other rights.
4. Advocates or solicits violence or other criminal conduct.
5. Violates any contract, regulation, copyright or law.
6. Promotes participation in pyramid or multi-level marketing initiatives.
7. Constitutes illegal gambling.
9. Contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage or limit the functioning of any software, hardware, or telecommunications equipment.
10. Executes mass mailing, SPAM or unsolicited e-mail.
11. Infringes copyright law or, for that matter, any other law.
You will also obey all applicable laws and regulations regarding online conduct and content. You will not copy, distribute or commercially exploit any part of the service. You will not install ANY of the following on your account:
1. Any chat scripts.
2. Cast-Control or any other SHOUTcast startup scripts.
3. Any script which uses a large flat file database(s).
4. Shell, SSH, Telnet Scripts and/or any alternatives.
5. IRC Egg Drops and any related programs.
6. The Anonymizer or similar / related proxy software.
7. UntimateBBS/UBBS, Ikonboard, Aardvark Topsites, YaBB & YaBB SE.
8. ANY script with the name, alternative names for the same script or the same coding as formmail.pl, formmail.php and formmail.cgi.
9. Any nulled or illegal scripts.
These scripts can cause serious performance and security risks. Any account with these scripts on will be subject to immediate suspension, subject to an administration fee for unsuspension. Repeated offences are liable to account termination without refund.
Pornography
Infusion Hosting will not tolerate the upload of illegal Child and Adult Pornography on our servers, your account shall be immediately terminated without notice. You will not be obliged to a refund.
Anti-SPAM and Bulk E-Mail Policy
Clients understands that unsolicited mass e-mailing (also called SPAM, unsolicited bulk e-mail, and unsolicited commercial e-mail) or the use of automated scripts to post comments or links to multiple, non-client owned blogs, forums, guestbooks, Internet messengers, phones or other Internet connected media is strictly forbidden. The client agrees to pay for any fees or damage in result of the SPAM within their account. We reserve the right to suspend or cancel any or all accounts without notice, due to the violation of this policy. The service you are receiving may include the ability to send and receive electronic mail. Use of your electronic mail account to send unsolicited commercial messages is prohibited. Mass electronic messages or "mail-bombing" (sending mass unsolicited mail or deliberately sending very large attachments to one recipient) are prohibited. Forging electronic mail headers (Addresses) is also strictly prohibited regardless of commercial content. Use of electronic mail to harass or intimidate other users is prohibited. Spamming, sending unsolicited commercial e-mail messages or unsolicited bulk messaging to advertise, offer, sell or buy any goods or services for any business or individual is strictly prohibited. (This also includes opt-out e-mail's) In response to a complaint, Infusion Hosting has the required and responsible discretion to determine from all of the evidence it receives whether the intended recipients were from an "opt-in" e-mail list. Shared server accounts are also prohibited from sending solicited (e.g. opt-in) e-mail via mailing lists (or combinations of mailing lists or other programmatic methods) that include more that 250 total accounts, unless special arrangements have been made in electronic or physical writing with Infusion Hostingwhich specify the terms and conditions of such mailings. If arrangements have been made for a larger out-in mailing lists, and, in the sole opinion of Infusion Hosting these mailing lists cause server performance problems of any kind, then Infusion Hosting may, at its sole discretion, remove or demand the removal of the mailing list at any time or date.
Violation of the Abuse Policy
Infusion Hosting may regularly audit server accounts for abuse, If any of the abuse policies in these terms of server are violated, you may be required as determined by us to pay a fine to Infusion Hosting for unintended and deliberate violations as compensation for damages. In addition, Infusion Hosting may take legal action in response to any acts of abuse which may result in additional financial penalties. Infusion Hosting reserves the right to transfer any content that is perceived (in the sole discretion of Infusion Hosting) to be in violation of these terms of service to the appropriate authorities for prosecution, enforcement and/or legal action.
Client Account Information
You will submit accurate and current information on all registration forms on the server. You will not impersonate any person or entity, misrepresent your affiliation with a person or entity or misrepresent the origin of any materials distributed through the service.
You shall not change the ownership of your Client Account without explicit authorization from the team at Infusion Connect.com - Infusion Hosting and Infusion Connect , at its sole discretion, can charge a transfer fee before authorization is granted. The Infusion Connect Management Team may also deny your request for a change in ownership on behalf of Infusion Hosting for any reason which does not have to be disclosed to the client.
Refund Policy
All of our services except from VPS Servers are eligible for refunds during the 12 day period after purchase, rare refunds after this period at the discretion of Infusion Hosting. Refunds are usually done by giving the client Credit to order another service with Infusion Hosting , but sometimes PayPal refunds are done. All fees to do with setup, handling, transaction or modification fees are taken out of the refundable amount. VPS Servers will remain unrefundable. Refunds for domains will not be granted. It is the clients responsibility to ensure they choose (and would like) the domain name purchased.
Links to other websites
We or third party providers of content may make available links to other Internet websites or resources e.g. WebHostingStuff. We do not manage these sites and resources, do not endorse them and are not responsible for their content, availability or delivery of services.
Refusal of Service
We reserve the right to refuse or cancel any service at our sole discretion, for any or no reason. All clients are expected to pay their invoices promptly. Accounts that are past due for 5 days will be subject to a temporary deactivation (suspension) of their service. Accounts past the due in excess of 15 days will be cancelled (terminated).
12 day money back guarantee
The guarantee claim must be made between the first day of opening the account and the 11th day before midnight that night. Late claims will not be accepted. 12 day money back guarantees will only be issued once per person and per household. If we suspect you have already claimed a refund, we will not issue you a further one. We also reserve the right to not refund clients if they have an unpaid invoice for the service that they are requesting the refund over. All fees to do with setup, handling, transaction or modification fees are taken out of the refundable amount. We do not issue refunds to those who violate our Terms of Service, including but not limited to, being suspended or terminated for violation. Refunds are at discretion of Infusion Hosting management. If an account is suspended and/or terminated due to Terms of Service violation, all refund guarantees become void and no refund will be issued. Services paid via PayOffline will only receive a refund solely in the form of Infusion Connect Credit.
Server Abuse & CPU Usage
Any attempts to undermine or cause harm to a server is strictly prohibited and will result in account suspension or termination without a refund. Accounts that exceed 25% of the CPU and Memory usage for a period of 3 minutes may be subject to a temporary suspension. Continual abuse may result in termination of the service.
If an account causes excessive server loading due to CPU and/or memory utilization on the server, and this load is deemed by technical support staff to be at risk of crashing or handing the server, the account may be temporarily suspended or have the specific scripts disabled/removed in order to prevent and/or stop the excessive load. This action may be taken without notice to the customer.
Bandwidth Overages
You are allocated a set monthly bandwidth allowance. This allowance varies depending on the service you have purchased. Should you go over your limit you must contact sales and arrange for this to be increased. This is subject to additional a additional charge which is stated on our website.
Data Storage & Backups
Clients must be aware that it is their responsibility to frequently backup any information that they host on our servers. We are not responsible for any files, scripts, coding or data that may be lost, corrupted or abused in a server-related issue. Infusion Hosting is not responsible for recovering any damaged or lost files, regardless of the plan and options purchased. Clients are responsible for making back-up files in connection with their use of the services they have purchased. The client is solely responsible for independent backup and safekeeping of any client data stored on Infusion Hosting resources.
Support
You shall be solely responsible for providing, updating, uploading and maintaining your website and any and all files, pages, data, works, information and/or materials on, within, displayed, linked or transmitted to, from or through your website, including, without limitation, trade or service marks, images, photographs, illustrations, graphics, audio clips, video clips, e-mail or other messages, meta tags, domain names, software and text. Your websitecontent shall also include any registered domain names provided by you or registered on behalf of you in connection with the Shared Hosting services.
Infusion Hosting is not responsible for correcting system software and/or server faults caused by your website or software installations (including, but not limited to, incompatible upgrades), buy may offer to correct these faults at current labor rates.
Payment
Full payment is required in advance before hosting service is established. You grant Infusion Hosting the right to debit your PayPal / Google Checkout or Credit / Debit card account you provided on the order form for the services you signed up for on a recurring basis until such service is cancelled by you in writing by using the Cancellation Form provided in the Client Area. If payment is not received by the renewal date, your account may be terminated. PayOffline follows a separate procedure.
Invoices for the renewal of a product are done automatically via an automated system 14 days before your next payment is due. If you, the client, do not make Infusion Hosting aware of any late payment before the due date, a late payment fee of £2.50 will be added to the invoice that is overdue. Several reminders are sent to the client: 14 days before payment deadline and 3 days before payment deadline. Infusion Hosting reserves the right to withdraw the late payment fee on a client's invoice at its discretion.
PayPal Subscription's are the responsibility of the client. Until the subscription has been cancelled, Infusion Hosting still has the right to debit your PayPal account, even though it is automatic via PayPal. If you have cancelled your package, you need to make sure that you have cancelled your subscription. Refunds for not canceling your subscription are at the discretion of Infusion Hosting Billing Staff.
Renewals: Your account will be automatically renewed under the same time and fee structure unless you give written notice to Infusion Hosting 5 days before the renewal date that you do not wish to renew such account.
Disclaimer of Warranty
The internet is a complex network of services, equipment and providers of information. Thus the service may not be available to you at all times. Infusion Hosting will continue to peruse all resources and channels available to maintain availability to you, however Infusion Hosting is not responsible for any interruption in service or down time that may occur, whether or not due to the act or negligence of Infusion Hosting . If you are not satisfied with such occurrence of interruption or downtime, your only recourse is to relocate your domain(s) and/or hosting to another provider.
Infusion Hosting makes no express or implied warranties (including but not limited to warranties of non-infringement, merchantability or fitness for a particular use) with respect to the services it provides. Neither Infusion Hosting nor anyone else involved in the provision of the service is liable to you or any third-party for direct or indirect damages resulting from the use, nonuse or non-availability of services provided herein, whether or not such damages resulted from the negligence or Infusion Hosting , even if Infusion Hosting has been advised to the possibility of such damages.
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